Our new Cancer Care Navigator program helps fully insured and ASO members understand their cancer diagnosis and treatment plans, make sense of benefit options, and connect to helpful resources in their community.
Cancer Care Navigators serve as the central point of contact at Anthem for members and their cancer care teams across the care experience. They work to reduce the burdens facing many members with cancer by:
- Supporting member and caregiver needs.
- Connecting the member to critical Anthem and community resources.
- Reinforcing treatment plans and medications, and providing education about possible side effects.
We use predictive analytics to identify members who could benefit the most from proactive outreach. Cancer Care Navigators will contact the member by phone to explain how the program works and ask them to participate. Our outreach will begin this month and continue on an ongoing basis as we identify members or their doctors refer them.
The Cancer Care Navigator program is designed to improve the patient experience, improve quality outcomes, and reduce costs. Members may avoid costly emergency room visits or inpatient admissions with the navigators’ targeted, proactive support.
Please contact your Anthem representative for more information.